Privacy Policy

POWERSTEP CO. (referred to here as “POWERSTEP”, “we”, “us” or “our”) makes every reasonable effort to handle your personal information safely and securely.

When you visit our website or use our services, you are trusting us with your information. We understand that this is a responsibility, and we take reasonable measures to safeguard and protect it.

This Privacy Policy explains what information we collect, why we collect it, and how you can update and manage it. By using this website, placing an order or contacting us, you agree to the practices described below.

Information We Collect

  • Contact details you provide, such as your name, company name, phone number, email address and delivery or billing address.

  • Business details for trade customers, such as GST number and project or site information.

  • Order and enquiry details, including products requested, quantities, quotations and correspondence with our Trade Desk.

  • Technical information collected automatically, such as IP address, browser type, device information, pages visited and time spent on the site, through cookies and similar technologies.

We do not store your complete card or banking credentials on our servers. Online payments, where offered, are processed by third-party payment providers under their own security and privacy policies.

How We Use Your Information

Some of the reasons we collect your personal information include:

  • To respond to your enquiries and provide quotations and product information.

  • To process, confirm, dispatch and deliver your orders.

  • To issue invoices and comply with GST, accounting and other legal requirements.

  • To verify or validate identity and business details, where applicable.

  • To provide timely and relevant information by post or courier, SMS, telephone, WhatsApp, email and other channels.

  • To handle returns, replacements, warranty queries and after-sales support.

  • To improve our website, catalogue and customer experience.

  • To prevent fraud, misuse and security incidents.

Sharing of Information

We occasionally use other companies and individuals to perform functions on our behalf. For example, they may deliver your orders, process payments, send emails or messages, host our website, or provide analytics and technical support. These parties receive only the information needed to perform their functions, and are expected to keep it confidential and use it only for those purposes.

We do not sell your personal information. We may disclose it where required by law, court order or a government authority, or to protect our rights, property, safety or that of our customers.

Cookies

Our website may use cookies to remember your preferences, understand how visitors use the site and improve its performance. You can disable or delete cookies in your browser settings, though some parts of the website may then not work as intended.

Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Retention

We keep your information only as long as needed for the purposes described in this policy, or as required by law, for example for tax and accounting records.

Your Choices and Rights

You may ask us to access, correct or update your personal information, or request its deletion, subject to any legal obligation we have to retain it. You can also opt out of promotional messages at any time by following the unsubscribe instructions or by contacting us. To make a request, write to support@powerstep.org.

Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

Children

Our website and products are intended for trade and general customers, and are not directed at children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The version published on this website applies, and continued use of the site means you accept the updated policy.

Contact Us

For any questions or concerns about this Privacy Policy, contact:

POWERSTEP CO.
Bhayandar East, Thane, Maharashtra 401105
Email: support@powerstep.org | Phone: +91 22 2819 4400
Dispatch desk: Mon to Sat, 09:00 to 18:00 IST